A emergency call handler has opened up about the heartbreaking reality of their job – and it's made many people reflect on how and why the emergency service is used ...

People have been left heartbroken after hearing about the calls 999 handlers receive on an almost daily basis - and it has ...

Emergency call handlers say they "love helping" those in need as they celebrate topping police performance tables. Sussex Police has topped league tables for 999 call response times for the past four ...

A 999 call handler has revealed the emotional reality of working in emergency services - and it has made people stop and think about how they use the essential lifeline ...

People who have difficulty communicating with police are to be helped by a telephone initiative designed by a paralympian. Humberside Police has launched a new scheme called Pegasus, which is aimed at ...

This is the astonishing moment a man dials 999 to report that his Uber-Eats driver arrived without his food. The video has been released by the Metropolitan Police after it was revealed that around ...