Peter Dunn is a seasoned technology and cybersecurity leader with over 25 years of experience driving digital transformation, AI integration and zero-trust initiatives across federal agencies and ...

Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. Digital marketing has blessed modern marketers with a wealth ...

Moving from reactive to predictive maintenance requires the right tools for use by subject matter experts. As the power industry continues to advance from preventative to predictive maintenance, one ...

Most people regard bank runs as a thing of the Depression-era past, but in 2023, several U.S. financial institutions failed when they experienced unexpected runs on deposits. Taking notice, leaders at ...

The access control industry is poised to undergo a major transformation as artificial intelligence (AI) and advanced analytics are being increasingly adopted to improve security, efficiency, and ...