When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

If you’re applying for a customer service position, you should be prepared to defend your commitment to the profession and its values. That’s why most customer service interviews will throw at you the ...

Instead of just stating your weakness, share how you’re working on improving it Think about what the interviewer is trying to get out of the question Answer “Tell me about yourself” with a past, ...

Job interviews are nerve-wracking for any job seeker. Even if you spend hours preparing, you can never be certain you won’t be caught off-guard with a tough interview question — and it can be hard to ...