NORWOOD, Mass. — The automotive trade school Universal Technical Institute has initiated a Service Advisor Training Program to teach students to communicate effectively with customers who are often ...

As margins tighten & tech advances, dealerships must elevate service advisors through training and process discipline to drive retention and profit ...

Mercedes-Benz USA has launched its Elite Service Advisor Education Programme, a new hire initiative intended to recruit top-notch service advisors for dealerships nationwide. The comprehensive ...

EasyCare's Corey Smith outlines how training, coaching and communication can boost service retention and fixed ops profits in ...