Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

All savvy businesses have a multi-channel communication system, but phones are still as crucial as it has always been. Thus, startups to medium-sized companies invest in small business phone systems ...

A call center system should reduce business costs while helping your sales and customer service reps perform at their best. Modern platforms offer a range of advanced tools that give both users and ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Last week, we suggested that “what comes next” after VoIP is the IP-based contact center. We also note that while IP contact center technology has been for several years a replacement for traditional ...