The Supreme Court has ordered a business process outsourcing company (BPO) to pay the back wages and separation pay of a ...

India’s call center and BPO (business process outsourcing) boom has provided lucrative jobs to thousands of college students and graduates, who previously would have found it difficult to get ...

Call center workers in Pasay City have asked authorities to intervene in a dispute with their employer over a fire that hit ...

THE BPO Industry Employees Network (BIEN) on Friday called on the Department of Labor and Employment (DOLE) to intervene following a fire at a business process outsourcing (BPO) workplace, citing ...

The business process outsourcing (BPO) industry is undergoing a transformative shift thanks to the integration of AI. This cutting-edge technology is reshaping numerous facets of the BPO sector, from ...

In January this year, a TaskUs agent in Indore, India, was caught on camera using her mobile phone to snap screenshots of her workstation. What followed was a storm. The BPO launched a full-blown ...

Mumbai, June 27: The BPO hall of infamy has just added one more name: Nadeem Kashmiri. Kashmiri, 24, a Bangalore-based BPO worker, stands accused of masterminding one of the biggest call centre frauds ...