Jamaican contact center and back office services provider Itel-BPO Solutions has taken full control over Granada Corporation, a bilingual customer service provider with a focus on work-at-home ...

MANILA, Philippines — Former senator and Pwersa ng Masang Pilipino senatorial bet Jinggoy Estrada has appealed to the Fiscal Incentives Review Board (FIRB) to extend the hybrid work set up of business ...

Jamaican BPO outsourcing industry lobby group has urged the government to remove duties on computing devices and amend labor laws for the BPO employees to work from home. The Global Services ...

This was how labor group Partido Manggagawa (PM) described the decision of the Fiscal Incentives Review Board (FIRB) to reject the appeal for a longer window for business-process outsourcing (BPO) ...

MANILA, Philippines — Sen. Risa Hontiveros on Wednesday urged the incoming economic managers to resolve the work-from-home "impasse" in the information technology-business process management sector ...

Eliza is a blonde humanoid that can answer upto 1 lakh emails, and 67,000 phone calls every day. She (doesn’t look nice calling her ‘it’ ) can even strike a conversation with you about, say, your ...

MANILA, Philippines — A bill seeking to ensure the welfare and protection of Business Process Outsourcing (BPO) workers, especially during calamities and hazardous conditions, has been filed in the ...

NEW DELHI: The recent decision of the government exempting MNCs with captive BPO outfits in India, from paying tax on incidental or "non-core" services like conclusion of contracts and procuring ...

It's monotonous and distances you from all your friends,warns Nolan Pinto Thursday, October 22 was exactly three months since I stepped into the field of journalism. You may wonder what's so great ...