Nobody likes receiving a lazy, thoughtless apology. If you want to be sincere and heartfelt, a basic "I'm sorry" won't cut it, according to Beth Polin, a professor of management at Eastern Kentucky ...

Here are some of the ways we’re using “sorry” incorrectly: to ask someone to move out of the way. To ask someone to repeat themselves. To show empathy. To express disbelief. To disagree. To mock. And, ...

DEAR MISS MANNERS: I was in an upscale restaurant and the 20-something server totally messed up. The appetizers never arrived, our order was incorrect, etc. The young woman gave a half-hearted apology ...

Saying “sorry” is easy. It’s just one word, two syllables. You can say it faster than you can sneeze. Meaning it, however, is a lot harder. According to research commissioned by the language-learning ...