But regardless of who supplies your computer, when it comes to work laptops, Apple is the best vendor for tech support, again with scores in the 9 out of 10 range. For repairs, the top slot goes to ...

The Best (and Worst) PC Brands for Tech Support and Service When you're spending on technology, it's important to have help when you need it. After polling thousands of PCMag readers, we've ranked the ...

Engadget readers like yourself are probably more tech savvy than the average person. That means you may get roped into helping older family members with email woes, new phone setups, or deciphering if ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...