Ultimately, if you want a reader to really engage with your case study, they have to identify with your customer. And after seventeen years of writing this format, I’ve realised the questions you ask ...

Imagine someone taking an automobile to a mechanic for a repair. The mechanic asks, “What’s the problem?” The customer replies, “I’d rather not say. Just take it apart, and tell me what you find.” ...

Editor’s Note: Previously in this Career Talk series, our experts on doctoral-career counseling have offered advice on running a tandem job search in academe and industry, searching for nonfaculty ...