Bad customer experiences could cost organizations throughout the world $3.7 trillion annually. That’s according to new research by the experience management company Qualtrics. This figure is up 19% ...

Success for a financial advisor is dependent on attracting and retaining clients. The key is to create an incredible client service model to deliver an experience for clients that surpasses their ...

Managing significant wealth across investments, taxes, estate planning, insurance and philanthropy can become complex to ...

2023 is here. It is safe to say that client service is one of the critical, few differentiators to be found in a crowded legal marketplace – and, related, the latest trend to receive a great deal ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first ...

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is ...

Publift announced two significant additions to its leadership structure. Clara De Rosa joins as Director of Client Services in London, taking global ownership of the Customer Success organisation and ...