It is an interesting time for both lenders and borrowers. The impacts from COVID-19 have been unexpected and far reaching, raising questions for many lenders as their customers seek convenient and ...

Before the COVID-19 pandemic, patient collections were already crucial for the financial health of hospitals and health systems due to their proportion of total collections. But volume reduction from ...

In today’s dynamic financial environment, lending businesses are under growing pressure. Rising delinquency rates, shifting customer expectations, and economic volatility are making traditional, ...

Learn how to choose the right collection method for any case, any device, anywhere. Digital evidence lives everywhere today—across mobile devices, computers, cloud applications, and increasingly ...

2022 was a year of unprecedented growth and change in the industry. Cybersecurity was a major concern. The impending removal of third-party data also came into the spotlight. As we look forward in ...

In today’s fast-paced digital economy, convenience is a necessity. Businesses that prioritize seamless, intuitive experiences outperform those that don’t. Nowhere is this more evident than in the ...

Dean Kaplan is President of The Kaplan Group. He writes about business debt collection, contract negotiations and provides financial advice. Businesses in every sector are moving processes that were ...

Performance Metrics and Success Indicators Tracking key performance indicators (KPIs) is essential for evaluating the effectiveness of a collection strategy. Beyond DSO, managers should monitor the ...

The following is written by Carol Ciluffo, vice president of revenue cycle management for PINNACLE III. Patient balances continue to rise due to higher co-payments, deductibles and co-insurance, ...