Doctors and other medical professionals face a myriad of difficult conversations and scenarios on a daily basis. When we think about emotional conversations, the first thought that comes to mind is ...

With ever-growing pressures on the NHS, dealing with angry or frustrated patients and their relatives has become increasingly common for those working in healthcare. But what if doctors could practice ...

Virtual patients help med students learn to communicate difficult medical news Virtual reality programs can help medical students improve empathic communication skills, which are critical when ...

Please provide your email address to receive an email when new articles are posted on . A “Patient’s Rights and Responsibilities” document can establish expectations. Reasons for termination may ...

We live in a world today where everyone has opinions on everything, and when you don’t agree, it can lead to conflict and bad feelings. One of the best techniques is to explain what you’re trying to ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

BUFFALO, N.Y. – Disbelief. Judgment. Gaslighting. Dismissal. These are among the responses that patients with chronic, complex disorders, including long COVID, have, unfortunately, received from many ...

Miller: How were you first diagnosed? How was that communicated to you? Faigh: I was first diagnosed a couple of weeks before my 29th birthday, so early on. It was by a different doctor — not even an ...