When I began my business journey, I naturally gravitated toward understanding the business world through collecting information. Being an academic researcher, I dissected both scientific and ...

Three letters. One syllable. It may seem like an innocuous enough message, but in digital workspaces such as Slack or Google Chat, few words or phrases are as anxiety-inducing as a simple “hey.” And ...

“Hey” ― with no other text or context accompanying it ― suggests that the sender is waiting for a little chitchat before getting to their point. And “hey” with no follow-up or with a heavy pause? That ...

As hospitals nationwide face persistent staffing shortages and clinical burnout, new research released today from Firstup, ...

It’s Monday morning, and your team meeting is already off track. Your manager is running through a rapid-fire list of updates—half of which are news to most people in the room. You’ve been trying to ...

*Some companies ban Facebook; others thrive by using social networks to boost team communication and collaboration. Research by the McKinsey Global Institute estimates that businesses that use social ...

Confusing communication could cost your company — but the right emojis could help. In a new survey from software development company Atlassian, more than a third of respondents — knowledge workers ...

In the digital age, there have never been more channels for people to express their views—and their disagreements. But what if we could debate without division? Or discuss controversial subjects ...

When you’re at the top of an organization, it can be difficult to get an accurate snapshot of how your company functions lower down the corporate ladder. Many leaders have a false sense of how their ...

You send out an important email update. Half your team misses it. The warehouse crew never checks their inbox. Sound familiar? This scenario plays out everywhere. Critical updates get buried. Company ...

Many things irk people about the way modern companies operate. Workplace communication tools and so-called enterprise social media platforms are among the low-stakes but high-impact bugbears. Reading ...