Opinions expressed by Entrepreneur contributors are their own. This story was originally published on CO— by U.S. Chamber of Commerce and was written by Emily Heaslip. It’s no secret that the supply ...

Ever since the economy rebounded faster than anticipated during the pandemic, product availability and supply chain issues has been a huge issue across a range of industries – including pro AV. Due to ...

Companies communicate with customers for a variety of reasons: to share news, to gather feedback, to remind them of important events and more. If that communication breaks down, or if it happens in a ...

Business success hinges on how well companies engage with their customers. Interactions must be clear, concise, and consistently on-brand. Business success hinges on how well companies engage with ...

Effective communication is about having the right interaction in the right moment, delivered in a way that generates a positive experience and outcome. In a previous article, I outlined why businesses ...

While the way businesses connect and communicate with their customers has evolved rapidly over the past decade, 2020 quickly ushered in a new, almost entirely virtual era of customer communication ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Yobi, the customer communication app for businesses designed to enhance customer relationship management (CRM) by unifying multiple communication channels, announced ...

Business crises are almost inevitable in a fast-paced, constantly changing and social-media-hungry world. When an organization is in the midst of a crisis, it’s essential to provide stakeholders, ...

These days, there’s a lot of talk about what you should and shouldn’t do as a business to woo new customers and keep existing ones happy. Just read any one of the many marketing-friendly guides out ...

Customers may interact with agents to obtain answers to questions. In the field of insurance, customers may interact with agents as part of an insurance claim process. Moreover, different interactions ...