You've scoured the job listings, sent out dozens of resumes and finally got the call for an interview. While all interviews are designed to help managers get to know potential employees, some types of ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Establishing job competencies and using behavioral event interviewing can lead you to the perfect hire. Before Mike Johnson took a job as network administrator with the Urban Development Department ...

Hiring employees is one of the most critical aspects of a manager’s job, but it’s also one of the most difficult. Many of us have had to rely on a combination of the person’s qualifications, ...