ClickFox today released its latest Customer Experience Analytics Insights report, revealing that 10 percent of all customers who call into an automated phone system will be transferred to an agent ...

5) “Possible synergies with the regulation on electronic identification and trust services for electronic transactions in the internal market (e-IDAS)“ Mark Taylor at PaymentsCompliance has published ...

WASHINGTON — U.S. financial regulators are calling on banks to strengthen their authentication processes to better protect customer accounts and information systems. The Federal Financial Institutions ...

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MELVILLE, N.Y.--(BUSINESS WIRE)--A top financial institution has signed an agreement with Intellicheck to protect its customers and its bottom line using one of Intellicheck, Inc.’s (Nasdaq: IDN) ...

Available Now, Journey.ai Enables Sensitive and Regulated Workflows to Be Resolved Inside Zoom Virtual Agent Without ...

In today's digital age, businesses still often rely heavily on phone calls as a means of customer communication. However, with the rise of phone scams and robocalls, it can be difficult for consumers ...

Account takeovers can cost both companies and customers money. How can companies verify user identities without causing CX pain points? According to Javelin Research’s annual report, "Identity Fraud ...

LONDON--(BUSINESS WIRE)--Shufti, a global, award-winning, identity verification provider, announced the release of its innovative Fast ID authentication and portable identity solution. The solution ...

“Banks Heap Suits on Target Over Breach,” read a recent headline of a Wall Street Journal story. By that time, seven financial institutions had already filed class action suits against the retailing ...