Network connectivity plays a crucial role in driving an effective customer experience for several reasons. Perhaps most importantly, it enables seamless and uninterrupted communication between ...

Cisco’s CX group offers a suite of services to help enterprises optimize their network infrastructure, security, collaboration, cloud, and data center investments. Cisco continues to invest in its ...

Cohora has announced its Brand Customer Network and engagement platform is open for business. It follows several pilot customers that have already begun to use the platform with tremendous success.

Welcome to the life of WorldCom’s Sonny Evans, who recently spoke with Network World Senior Editor Denise Pappalardo about how his department has – and has not – changed during all of the tumult since ...

Cohora has opened its Brand Customer Network and engagement platform for businesses. Leveraging user-generated content, Cohora optimizes customer engagement and behavior and gives companies the means ...

In 1980, Robert Metcalfe proposed that a single fax machine on its own is useless, but the value of many fax machines connected to one another results in a network effect that increases exponentially ...

Your customers are your company. For every one interaction your company knows about today, there are hundreds and thousands more that are already happening among customers, influencers, and prospects.

While many sales folks tout the expression “always be closing,” I think that the phrase “always be networking” should also be included in the sales vernacular. Too often, once the ink is dry and the ...