The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Cody Barbo It’s common ...

When customers give you negative feedback, via survey, tweet, email, text message, phone, Facebook, or in person, your first job is to pacify the complaining customer–immediately. At that initial ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

It goes without saying that customers today expect better, faster service than ever before. Keeping up with demand is challenging enough, but exceeding expectations is entirely another animal—and it's ...

Craig Metz, the marketing chief at United Community Banks (UCBI), admits that until a few years ago, his bank's staff was doing only a "so-so" job of listening to its customers. Employees were not ...

If you are not focused on receiving and using customer feedback, you are missing out on an amazing growth tool. Gathering customer feedback throughout the entire customer journey is of great ...

Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

The boxes are put away, the photos are hung, your claim is completed and you're settling into your new home. It feels good to have the latest permanent change of station, or PCS, move completed, doesn ...

The Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey, to collect feedback from Disclosure and Customer Service ...