Interested in tech products but can’t stand the idea of coding? Want to constantly harness your interpersonal skills while helping clients tackle tough problems? If you answered ‘yes,’ customer ...

How do I set up our profile? What does this feature do? Why isn’t this working? What are our conversions? How do we increase our ROI? When do we get billed? When is our contract up? What is the ...

Technology solution providers have a unique ability to not only provide value for shareholders, employees and business customers but also influence the career trajectory of the individual professional ...

Achieving career success often requires more than just talent and hard work. We asked industry experts to share one habit they’ve developed that has significantly contributed to their career success.

For decades, customer service was treated as a cost to be minimized — a department that existed to fix problems rather than fuel progress. But in today’s connected economy, every customer interaction ...

A compelling customer service resume summary can be the difference between landing an interview or being overlooked by hiring managers. For professionals aspiring to six-figure roles in customer ...

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented ...

Building customer trust is not just about making a sale — it's about establishing a solid foundation for a long-lasting relationship. When building strong client relationships, trust is the first and ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...