The PtEverywhere online client community is designed to help PT practices influence product development & support ...

Understanding customer behavior and anticipating what questions they could ask about your product or service, and then creating online FAQs for those questions is a great example of proactive service.

On a quiet Thursday afternoon, Brandon Rainelli walks the aisles of Naser Foods. A customer approaches him to ask where he can find apples. A vendor meets him to sell homemade candies. Rainelli ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, is hosting customers, partners, and industry leaders at Calabrio Customer Connect (C3) in Minneapolis, October 22-25, 2023.

I was pleased to see GamesIndustry.biz publish Dale Munk's excellent opinion piece "The Biggest Threat to Online Games" on the importance of customer service. I can only agree with Mr. Munk that poor ...

“For the majority of people, the Internet is now the first place they look for answers,” said Sean O'Brien, EVP Strategy and Communications for PGi. “Like iMeet itself, PGi built the iMeet Community ...

Question: While there is always so much discussion in the business community about customer service, why is it also so important for a public service such as a fire department? Answer: Just because we ...

Permanent customer service offices will progressively resume operations and will officially open from 1 February ...