Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

There's only one thing standing between you and the job that you want: your answers to common interview questions. When you know how to answer interview questions in a way that impresses the hiring ...

Opinions expressed by Entrepreneur contributors are their own. Marketing 101 is all about a little thing called “segmentation.” It’s not enough to say you sell your product to humans. You need to know ...

If you’re applying for a customer service position, you should be prepared to defend your commitment to the profession and its values. That's why most customer service interviews will throw at you the ...

AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

Not so much a question, as it is a requirement for an interview. Be sure to have a succinct elevator pitch ready to fire off that aptly describes your background. 2. What are your strengths? Instead ...

Job interviews are nerve-wracking for any job seeker. Even if you spend hours preparing, you can never be certain you won’t be caught off-guard with a tough interview question — and it can be hard to ...

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