In the competitive world of e-commerce, providing exceptional customer service is crucial for building a loyal customer base and staying ahead of the competition. However, with so many brands vying ...

Customer retention is more valuable than you think. Elevate your customer retention practices to grow your revenue and profits with this guide. As you build your ecommerce brand, your initial focus ...

It’s time to roll up your sleeves and reshape the ecommerce customer experience with these seven ecommerce customer experience strategies. Collaborating with a branding and content design agency can ...

This sponsored content is brought to you by Melissa. Ecommerce businesses can better understand and serve their clientele when interactions are powered by clean customer data. Customer profiles that ...

Online shopping is a dynamic experience for customers, sparked by the awareness of a specific need or desire. As explored in “Mapping the customer journey for SEO and marketing success,” understanding ...

These days, customers can access your business from anywhere in the world. While smart devices and ecommerce have leveled the playing field like never before, the fact remains that the vast majority ...

CINCINNATI, Nov. 18, 2025 /PRNewswire/ -- The Kroger Co. (KR) today announced updates to its eCommerce plan, resulting in a differentiated and simplified customer experience, new households shopping ...

Giovanbattista Cimmino is the founder of SocialAsk, a marketing agency that helps clients grow their business in the hospitality industry. With the rise of online shopping and the pandemic ...

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. And while CX ...

Are you considering shipping freebies? Are you considering guest checkout? These are some ways to improve ecommerce checkout. The checkout process is one of the most important parts of any ecommerce ...

Online shopping is set to take over the retail space, like how mobility has replaced desktops. According to Statista, e-commerce will account for 22% of retail sales globally, doubling within the next ...