In Microsoft Word, you can customize the default document that opens when you open the program by editing the normal template -- called Normal.dotm -- file. This file contains the default styles and ...

Reader Kang Na would like to customize his Word 2011 experience across computers. He writes: I’ve added some keyboard shortcut to Microsoft Word 2011 but would like to know the best way to back up and ...

Valerie Pike set up Microsoft Word the way she liked it. Then, suddenly, everything went back to the default settings. Can she get her old settings back? Or at least protect them in the future?