Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

At the start of this year, DBS Bank, Southeast Asia’s largest lender, claimed to have unlocked around S$1bn in economic value from its artificial intelligence (AI) and analytics initiatives in 2025, a ...

Every account opening, loan approval, payment, and service request depends on hundreds of operational decisions customers never see. When those processes work well, experiences feel effortless. When ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. With inflation, market volatility and rapid technological ...

As modern technologies have opened the door to a virtually infinite array of new business models and disruptive possibilities, many tech organizations have responded by evolving their technology ...