I work at a large manufacturing plant in the IT department. The plant operates 24 hours a day, 365 days of the year. Our IT department mainly works the normal daytime hours, but we also have staff on ...

If you’ve managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who can be irritable and demanding. It helps to counsel your staffers to keep their ...

Altiris last week introduced an upgraded version of its help desk software that’s designed to cut down on support calls by automating fixes and letting end users help themselves. Altiris last week ...