A hotel chain is asked what it is doing to ensure no repeat of two rough sleepers being turned away.

Two homeless men were turned away from a Holiday Inn Express and sent back out onto the street in subfreezing temperatures despite a Good Samaritan having already paid for their rooms. Amanda Thompson ...

Holiday Inn staff member says accepting bookings from the homeless is against company policy.

Callum McDonagh arrived to check-in at the Oxford Road hotel only to be rejected for being homeless.