Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that the first stop in the patient’s journey – the call center – can set the tone for the rest of the ...

In November 2015, the Center for Medicare and Medicaid Services (CMS) announced a new proposed ruling that hospitals establish a post-discharge follow-up program. The ruling is based on a number of ...