Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns uses Return Bar locations at over 5,000 UPS ...

Returns are climbing, placing growing pressure on retailers to protect margins and recover lost value. Here’s how ecommerce businesses can process returns more efficiently and get inventory back on ...

January has become known as “Return-uary” with nearly $890 billion in products returned in 2024, highlighting a demand for efficient and sustainable return practices. While returns increase customer ...

Plan returns handling in advance. Forward-thinking ecommerce retailers treat returns as a predictable flow, eschewing reactive problem-solving in favor of structured workflows. Implement a defined ...