In April 1991 Business Week ran a cover story entitled, “I Can’t Work This ?#!!@ Thing,” about the difficulties many people have with consumer products, such as cell phones and VCRs. Today, more than ...

Using a systems approach, BOHSI advances human factors and human-centered design to enhance individual and organizational performance. Through interdisciplinary research, BOHSI examines issues at the ...

For decades, operational dominance across industries followed a familiar logic: build larger systems, centralize control and optimize for efficiency within relatively stable environments. AI is ...