Add Yahoo as a preferred source to see more of our stories on Google. When people need to get in touch with a company’s customer service department, they often turn to Twitter. So it’s only natural ...

Have you ever been stuck in an endless loop of useless interaction with a customer support agent, or worse yet, a chatbot that just doesn’t get it? I certainly have and it’s sometimes enough to make ...

How convenient is it to find a good cafe, restaurant or shop nowadays - after all, there are many great online services and apps for searching for any business in the area, where you can ...

DEAR MISS MANNERS: I have worked retail and customer service jobs for about 20 years. Whenever an item is not scanning, out comes the old joke that if it doesn’t scan, it’s free. I just looked at a ...