Total quality management is, in part, a philosophy saying that achieving excellence involves a constant forward effort from all of an organization's employees. TQM works by measurement: finding the ...

The clearer your idea of where you want your business to go in the long term, the better you'll be positioned to chart a course that will take you there. Strategic management is the process of setting ...

The models are listed in alphabetical order, with each two-to-four-page entry consisting of three sections: the big idea; when to use it; and the final analysis. It is the section on when to use these ...