An intense level of customer focus is a trait you’ll find at any company known for world-class service. The only “problem” is that we don’t often get to peek at these companies specific practices: ...

I fly a lot. Fortunately, I like flying. The idea that I can go halfway around the world from my home in Ottawa to, say, Kuala Lumpur, in less than a day is magical. I’ve probably flown on every type ...

Opinions expressed by Entrepreneur contributors are their own. One of my best friends recently led an industry event. I couldn’t be there to support him in person, so I thought I’d find a way to have ...

You’ve probably figured out by now that I keep the Southeast King County economy afloat — probably almost single-handedly. In other words, I spend a lot of time, energy and money shopping and eating ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...

Editor: It was very refreshing to read Pat Rushton’s column on Feb. 2 regarding young Jordan Kotowski, proprietor of Abe’s Hot Dogs in Mountain Top. More than a few local businesses can take a lesson ...

Officials from the U.S. Patent and Trademark Office, Transportation Security Administration and Office of Federal Student Aid explained what’s worked in improving customer experience. The federal ...

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