Discover why the "bad portions" of the user journey are the ones that tend to be remembered, and what to do about it. Picture this: You’re sitting on a train to see a friend of yours you haven’t seen ...

It is a scientific fact that we have more vivid memories of negative or painful experiences than positive ones, making it more likely that those experiences will shape our future decision making. That ...

Your co-worker surprised you with a chocolate chip cookie, but a teammate took a dig at your report. As the day goes on, you’re more likely to dwell on the criticism than the act of kindness. Negative ...

Despite our baked-in negativity bias, we still have the power to choose our perspective and to act instead of react. After speaking on a panel with another colleague, I was impressed with her ...

Changing your lens helps you see more. Source: SplitShire / Pexels Humans are often more sensitive to negative experiences and emotions than to positive ones, a phenomenon known as negativity bias.