One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

There are many ways to measure the performance of a company so as to determine if it is doing well. The most common method is to look at its gross or net profit. This, however, isn't always a reliable ...

Operational excellence is a quality strategy from a clinical standpoint as well as a financial initiative to maintain a medical group's sustainability, this new CMO says. The new CMO of Holy Cross ...

A new method overcomes many of the limitations of existing hydrocarbons benchmarking practices and addresses the need for a single and precise measurement of operational performance that can be ...

Striving for operational excellence is crucial for business success today. In a previous article, I discussed driving operational success through an effective annual planning process. I encouraged ...

In an effort to strengthen clinical operations leadership and develop system-level capacity for continuous improvement, Children’s of Alabama and the University of Alabama at Birmingham (UAB) ...

In an increasingly competitive business environment, operational efficiency is becoming a key differentiator. Organisations ...

Are your BI systems ready to support modern operations? Use this advice to prepare to handle large-scale workloads.

JetBlue Airways’ view of its fourth quarter financial results has brightened based on stronger-than-expected bookings and operational performance. The New York-based carrier disclosed in a 4 December ...