In the old days of public-sector technology, it was known as "paving the cow path." A computer system would be dropped into an agency, turned on and the same number of workers would do the same ...

Say you are a mid-sized insurance company that processes thousands of claims, policy applications, legal notices, invoices, and customer correspondences. For years, your team relied on paper documents ...

Paper-based procurement has long been the way governments operate, and it does help ensure security and compliance. But it ...

The agency business is fast-paced and frenetic. Because we’re always looking to work better, faster and smarter, agency people are used to adopting new technologies or changing how we work to gain an ...

A survey of business and IT leaders has found that paper-based processes are creating inefficiencies. Despite the growth of computerisation in recent decades, businesses still use paper in key ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna and two ...

Exterior entrance of the U.S. Chamber of Commerce in Washington D.C. (Image Credit: U.S. Chamber of Commerce). The use of manual, paper-based processes costs the federal government $38.7 billion ...