Martin Schneider of the website "Dangerous Minds" reviews a series of pre-recorded outgoing messages made by Radio Shack in the 1980s when home... Radio Shack's Answering Machine Messages Were Hip To ...

Small retail- or service-based businesses often spend time–or money–fielding mundane phone calls. Where is the store? How do I get there? When does it close? Are there any current promotions? If this ...

A few years ago, I was working with a mid-size restaurant group that had grown fast: six locations, steady traffic, and a solid reputation. But the call handling? It was chaos. Hosts were juggling ...

Artificial intelligence has infiltrated just about every component of the CRM technology stack, and outbound call centers are now starting to benefit from it as well. AI-driven answering machine ...