Queuing techniques are systems put in place to serve customers in an orderly manner. Queuing techniques prevent chaos in customer service by ensuring the company can serve one at a time, on an ...

Unexpected disruptions can throw your business into disarray, leaving customers frustrated and staff overwhelmed. Even more concerning is that much of this chaos can be prevented with the right tools.

Blizzard said that the new Role Queue system for Overwatch will help make sure that matches remain “fair and fun,” but the jury is still out on whether the change is good for the long-term health of ...

“Currently in Quick Play and Competitive Play, a lot of important decision-making happens in the 40 seconds before a match even begins, as everyone selects their heroes and responds to others’ role ...

Posts from this topic will be added to your daily email digest and your homepage feed. Like other tests before it, the feature is being rolled out for Premium users first. Like other tests before it, ...

One of the worst experiences of Overwatch is getting into a lobby first, picking Pharah or D.Va, and then watching the rest of your team pick five more damage heroes. Blizzard is offering a new ...

One late Friday afternoon last month, the three-story Whole Foods Market at Union Square in New York City was, as usual, teeming with customers. To accommodate what one shopper called the “insane” ...

A new queuing system will soon require cargo vessels that arrive early to the Ports of Los Angeles and Long Beach to anchor and wait 150 miles off the California coast — rather than hugging the ...

A new queuing system will soon require cargo vessels that arrive early to the Ports of Los Angeles and Long Beach to anchor and wait 150 miles off the California coast — rather than hugging the ...