Are you relying on gut feel to diagnose difficult problems in your organization? If the answer is yes, there is a good chance you are going to be led astray. Why? Because “until you really take the ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

You should know, first of all, that this is yet another productivity protocol that springs from Japan’s famed factory system, like the 5S and 3M techniques. With this one, once you identify a problem, ...