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Samaritans call handler reveals most difficult part of the job and what makes volunteers come back

Arriving at 10pm for his shift in a UK inner city, Jeremy* was surrounded by the office hum of keyboard tapping, ringing phones and most importantly, soft voices supporting and listening to those in ...
Daily Mail

'The biggest challenge is when you put the phone down': Samaritans call handler reveals most difficult part of the job - and the secret that keeps volunteers coming back

Arriving at 10pm for his shift in a UK inner city, Jeremy* was surrounded by the office hum of keyboard tapping, ringing phones and most importantly, soft voices supporting and listening to those in ...