Self checkout was sold as the future of retail, a frictionless way to grab groceries and get out the door. Instead, a surge ...

For many of us, self-checkout is a lifesaver at the end of shopping trips. However, one legal expert is advising shoppers to ...

Self-checkout machines are themselves designed to negotiate several trade-offs. Employers want lower costs. But they also need to provide a decent customer experience and control “shrink”, the name ...

You wouldn’t think we’d need a law to protect human interaction from being programmed out of what’s considered an everyday exercise. But when it comes to checkout lines at grocery stores, that’s ...

At a grocery store in Dorchester, a “worst case scenario” took place at the self-checkout machines. “A member was intervening when a light was flashing and the customer ended up trying to steal and ...

Technology has a way of both making life radically more convenient and upsetting organized labor. This has always been the case. A case in point is California’s perpetual war on self-service machines ...

Costa Mesa becomes the second city in the state to adopt a law requiring manned self checkout stations despite concerns from grocery and drug store operators.

If approved next month, the new rule in the O.C. city would require one employee per three stations.