Freshworks Inc. (NASDAQ: FRSH) has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management software. The combination will bring together Freshservice’s IT ...

Many companies have successfully transformed their manufacturing, R&D, and other business functions, improving their performance while stripping out cost. Yet far fewer have optimized their service ...

Key performance indicators (KPIs) are the compass that guides businesses toward their goals. They can help you make data-driven decisions, but they can also point you toward your true north: customer ...

AT&T Business Service (ABS) Field Operations is a leading provider of IP-based solutions servicing premises-based IP infrastructure, installing and maintaining equipment from top vendors. The division ...

The law enforcement arm of the U.S. Postal Service has been quietly running a program that tracks and collects Americans’ social media posts, including those about planned protests, according to a ...

A new job listing on Tesla’s website suggests that the automaker is looking to follow through on CEO Elon Musk’s assertion that “the best service is no service.” The posting shows that the EV maker is ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

As a term, business service management (BSM) was first included in the 2007 version of Information Technology Infrastructure Library (ITIL), where its definition was “the management of business ...

CDK research shows mobile service delivers higher satisfaction & strong consumer demand, creating a fixed ops growth opportunity for dealerships ...

This program emphasizes knowledge of food preparation and service and management of food service operations and provides a unique concentration in sustainable food systems. The flexible curriculum ...

The relatively short shelf life of food makes the estimation and regard for sales volume extremely important to managers and others involved in the daily operations. Under- or overestimating sales ...