Cloud communications specialist Telviva has launched Call2Teams, South Africa’s first software-as-a-service (SaaS) solution ...

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

DUBLIN--(BUSINESS WIRE)--The "Growth Opportunities in the Microsoft Teams Phone Ecosystem" report has been added to ResearchAndMarkets.com's offering. This study provides insights into customer ...

Mar 17, 2025 -- By: Johnny McCormick and Jacob Grimm-- Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and ...

FRISCO, Texas--(BUSINESS WIRE)--Tango Networks announced Tango Extend enabling mobile phones to be an extension of a Microsoft Teams enabled fixed line phone number from certified operators. Tango ...

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

Microsoft Teams will soon stop letting users send and receive SMS messages from their Android phones directly within the app. This change will take place in April 2025. Microsoft recommends that users ...