Strategic design thinking has one single goal: to understand and solve a problem for its consumer. This method is applied to the design of intangible services and processes, an idea we have become ...

Hildy Gottlieb’s new book The Pollyanna Principles is a handbook for starting a revolution in social benefit organization design and practice, but it isn’t the revolution. What’s the catch? Well, it ...

The producer of a thought leadership event for senior executives called me recently. She shared with a rueful chuckle that the theme for this year’s meeting was uncertainty: in economic policy, trade, ...

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