Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. While my expertise is in customer service and CX, I was ...

Everyone’s talking about leadership traits this election cycle. Candidates and the incumbent are variously described as opportunistic, idealistic, unrealistic, narcissistic, visionary, and even mean.

In today’s highly turbulent and uncertain business environment, navigating a constant state of agile transformation is the new leadership normal. Despite articles addressing transformational ...

Marines will no longer buckle down to learn the list of the service’s leadership traits, as an “E” for empathy was added at the end of the famous phrase used to commit them to memory. The Marine Corps ...

In the context of team performance, the truth is that 1+1 rarely equals 2. A team's performance can be far more, or far less, ...

"Empathy has been a leadership trait of successful Marine leaders for 249 years; we put it on paper and added it to our list.” By James Clark Published Oct 24, 2024 3:27 PM EDT Generations of Marines ...

Tampa Bay Devil Rays executive Andrew Friedman introduces new manager Joe Maddon in 2005. (Photo by A. Messerschmidt/Getty Images) Editor’s note: This story is part of Peak, The Athletic’s desk ...