Customer service centers are struggling with 50 per cent higher hold times since the beginning of the COVID-19 lockdowns and artificial chat technologies are widely disliked with 76 percent of callers ...

Uniphore Technologies Inc. is accelerating its transition from call center intelligence into the ultimate provider of artificial intelligence for enterprises with the launch of its Business AI Cloud ...

Uniphore Technologies Inc. said today it has closed the largest funding round ever for a company in the call center business: a $400 million late-stage investment that values the company at $2.5 ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Uniphore, the leader in Conversational Automation, today announced that Uniphore U-Assist In-Call and U-Assist Aftercall are now available as premium applications ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Uniphore, an early market leader in the Conversational Service Automation (CSA) space, announced today that it acquired an exclusive third party license for Robotic ...

The size of the round "allows us to not have to take any more pitstops between now and us preparing to make the company public ready," says Uniphore cofounder and CEO Umesh Sachdev. When Umesh Sachdev ...