HAMBURG, N.Y. — Hamburg emergency dispatchers, like most across the country, have only ever been able to hear what’s taking place on the other end of a 911 call. But through a pilot program the center ...

In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

If you reside within the Apple ecosystem, your preferred videoconferencing method is probably FaceTime, Apple’s video-calling software that lets desktop and mobile users make video calls over both ...