As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...
Virgin Media O2 has doubled down on its use of AI in its customer services department as it plots a turnaround on its customer service. The company has struggled to integrate Virgin Media and O2 since ...
Virgin Media O2 (VMO2) said its full fibre footprint reached 8.3 million premises during 2025, while its total gigabit footprint expanded to 18.8 million premises, with upgrade activity ...
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