FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant ...

Cisco Systems Inc. is upgrading Webex with new artificial intelligence features designed to make customer service teams more productive. The company debuted the update today at the Enterprise Connect ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences. Cisco is adding new features to its Webex collaboration tool as it expands ...

New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.

In its second major launch for its collaboration services in as many days, Cisco has announced new features and capabilities for its Webex Customer Experience (CX) portfolio to deliver new omnichannel ...

Cisco has unveiled new artificial intelligence (AI-)powered features in its contact centres, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for its Webex Contact Centre ...

WOODBRIDGE, ON / ACCESSWIRE / July 13, 2023 / Upstream Works, an omnichannel contact center solutions company, today announced its partnership with Webex by Cisco, a leading provider of collaboration ...

Cisco was founded nearly 40 years ago with a single purpose: using technology to connect people. In Cisco Collaboration, that is still our purpose: creating exceptional experiences for the most ...

Cisco Systems Inc. today announced at its WebexOne 2022 conference a reimagined Webex Customer Experience portfolio that integrates its collaboration, cloud contact center and cloud communications ...

FOR COMPANIES in the computer business, giving support reps the tools to directly control a remote customer’s PC can go a long way toward trimming the field-service budget and keeping customers ...

To address rising customer expectations for helpful and immediate assistance, Cisco announced the new Webex AI Agent. This self-service concierge swiftly takes actions and handles customer inquiries ...