In 2019, a leading health system was navigating the complexities of its formation from the merger of two major healthcare organizations—a merger that created the largest not-for-profit health system ...

Suggested Citation: "Chapter 9 - Overcoming Challenges." National Academies of Sciences, Engineering, and Medicine. 2023. Bus Operator Workforce Management ...

A recent study by Works & Trusted Health of more than 500 frontline nurses found a key to increasing satisfaction in the nursing field is to provide more flexibility in work arrangements, including a ...

The workforce is rapidly evolving with the advent of new technologies. In fact, 50 percent of workers will need to reskill by 2025, and yet, companies hesitate to proactively evolve their hiring and ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

As a staff writer for Forbes Advisor, SMB, Kristy helps small business owners find the tools they need to keep their businesses running. She uses the experience of managing her own writing and editing ...

This systematic review found that studies of case management interventions have adequate quality and, in many cases, show cost-effective or even cost-saving results. Results: A total of 29 studies ...